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Bureacracy
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Accountability sinks | A Working Library aworkinglibrary.com
https://aworkinglibrary.com/writing/accountability-sinks
  • Love this - closely captures my deep disdain for bureaucracy. It's effectively another version of the principal agent problem - the more people/processes you put between the person getting the service and the owner of the business, the worse things get. May have to read this book
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